Return & Replacement Policy

At mechaprimestore.com, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help ensure a smooth and fair resolution.

🔁 Returns

We accept returns on most unused and unopened items within 14 days of delivery.

To qualify for a return:

• Items must be in original condition and packaging

• Must include all accessories, inserts, and original tags

• A valid proof of purchase (order number or receipt) is required

Customers are responsible for return shipping fees unless the item is defective or sent in error.

To initiate a return, please email us at [email protected] with your order number and reason for return. Unauthorized returns may not be accepted.

🔄 Replacements

If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. We will arrange a replacement or issue a refund at no additional cost.

To request a replacement, email [email protected] with the following:

• Your order number

• A brief description of the issue

• Clear photos showing the defect or error

Once approved, we will process a replacement shipment or refund promptly.

🚫 Non-Returnable Items

Returns will not be accepted for:

• Opened blind-box or mystery items

• Products labeled as “Final Sale”

• Digital content or gift cards (if applicable)

🕒 Processing Time

Approved returns and replacements are typically processed within 3–5 business days after receiving the returned item or confirmation.

📍 Return Address

Once your return is approved, we will provide the correct return address via email.
Please do not send returns to our business address unless explicitly instructed.

Need Help?

📧 Email: [email protected]
📞 Phone: (712) 309-1141

Last updated: October 10, 2023